What is an Urban Massage Gift Voucher?
Each Urban Massage Gift Voucher carries a monetary balance that can be used to purchase any massage treatment provided by an Independent Therapist that is booked through UrbanMassage.com or through the Urban Massage App. Vouchers are delivered to the recipient via email or delivered as a physical card and contain a unique 13-digit code that, when added to their Urban Massage account, apply a reduction to the checkout total.
What if I want to cancel the Gift Voucher and get a refund?
We offer a seven day cancellation policy on all purchased Gift Vouchers providing they haven’t been applied to an Urban Massage account or spent against a massage treatment. Once the Gift Voucher has been redeemed against an account, the remaining balance cannot be refunded or exchanged for cash. If you would like to cancel your Gift Voucher purchase, please email firstname.lastname@example.org quoting the voucher code.
How long will my Gift Voucher be valid for?
Your recipient will have 12 months to redeem their Gift Voucher from the date of purchase.
Where can I spend my Gift Voucher?
There are a number of ways the Gift Voucher can be redeemed and enjoyed! On receiving the Gift Voucher, the recipient will need to create an Urban Massage account through UrbanMassage.com or through the Urban Massage iPhone or Android app
. The Gift Voucher monetary value can then be redeemed in their account by entering the 13-digit unique code. Then it's time for the recipient to book a luxury massage and enjoy a home-spa experience! Any unspent credit will remain in their account and can be spent against their next booking (placed within the 12 month period from purchase).